The Student Success Office encourages students to be familiar with the current policies and appeal processes of West Coast Baptist College. We understand that knowing all this information can seem overwhelming, which is why we recommend students first contact the Student Success Office with any questions or concerns.
West Coast Baptist College has developed a formal student complaint process to ensure it receives, considers, and attempts to fully resolve all formal student concerns and complaints in a timely manner. When a student has exhausted all normal channels for expressing a concern informally, s/he can file an official complaint by submitting this form. Only content submitted on a Student Complaint Form will be considered an official complaint.
It is important to note that academic grievances cannot be filed through an official complaint but must be submitted through the academic grievances process outlined in the Student Handbook.
It is the policy of the College that all current and previous West Coast Baptist College students may submit a formal complaint for consideration at any time, that every complaint must be carefully reviewed by the relevant parties in a reasonable time frame, that the Administration will seek in good faith a full resolution of each complaint, and that all records relating to the complaint - including but not necessarily limited to the original complaint and all records documenting the investigation and attempts for resolution - will be passed to, archived, and maintained for at least five years by the Assistant to the President. A clear and thorough explanation of the formal complaint process will be included in the Student Handbook. Any complaint regarding an academic matter will be documented as received and filed, but the complaint will be handled according to the process outlined in the Academic Grievances section of the Student Handbook.
The College will take all reasonable steps to ensure the confidentiality of all complaint proceedings and the records produced therefrom. However, should any matter develop during the course of the complaint process become public knowledge, the College reserves the right to issue appropriate statements.
Only complaints submitted in writing through a Student Complaint Form will be considered formal complaints. Complaints submitted through any other forum will not be considered to be formal complaints.
It is the expectation of the College that the below process should bring a satisfactory resolution to the vast majority of formal student complaints within an average of thirty or fewer days.